You will report to our Vice President of Product and are responsible for onboarding our clinical staff to our internally developed digital tools and supporting them in everyday usage.

You will lead the Customer Success Team.

As a person who has a deep understanding on how our software works, you are able to unblock our clinical staff when they run into issues with our software.

You will create learning materials (webinars etc.) based on our documentation.

You will organize and conduct training sessions (remotely).

You will track the success of the usage of the software tools in our practices, collect valuable feedback from our users and pass it on to our product managers in a structured format.

You have 2+ years of relevant proffesional experience in a fast-paced environment (eg start-up).

You have 2+ years of experience in people management.

You have experience in creating (software) documentation. 

You have experience in creating training materials and conducting training sessions.

You have strong communication skills and are persuasive with your solution-oriented nature.

You communicate confidently both in German (C2) and English (C1).

Bonus: You have experience in ambulatory medicine.

Participate in a mission with real social impact

Steep learning curve and broad development opportunities

Flat hierarchies and a team of experienced colleagues

Balance between home office and working in the office

High autonomy in the implementation of agreed goals

25 days of paid leave + 2 additional days after completing your 1st year in the company

Additional health insurance and multisport packages